Pete & Gabi Releases a Major Upgrade to Olivia AI for Business Calling

2026-09-01 05:08:57 Technology

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Businesses can now automate inbound customer support, outbound sales, appointment scheduling, renewals, and customer win-back campaigns with an enhanced human-like AI
voice agent.

Chicago, IL – Pete & Gabi has released a major upgrade to Olivia AI, adding new
capabilities that automates and scales inbound and outbound business conversations.

Olivia AI empowers businesses to pick up every phone call, identify customers’ needs, set up
meetings, remind clients about ongoing processes, reactivate inactive users, and perform intelligent outbound campaigns. Automating customers’ conversations and passing prequalified leads to sales teams allows for enhancing customer engagement, improving
response time, and boosting business operations without additional employees

Unlike traditional phone systems or IVRs, the AI agent carries on natural, two-way
conversations, understands customer intent, and can complete actions such as booking appointments, updating CRM records, collecting information, or routing calls to the
appropriate team when needed.

Businesses often struggle with missed calls, long hold times, inconsistent follow-ups, and limited staff availability outside business hours. Pete & Gabi's AI call agent addresses these
challenges by providing 24/7 call coverage while ensuring every customer receives a fast and consistent experience.

Key features and workflows Of Olivia AI:
Inbound Support & Sales:
Handle every inbound conversation and turn customer inquiries into opportunities.
• 24/7 inquiry handling
• lead qualification
• instant appointment booking.

Outbound Engagement:
Proactively reconnect with customers and recover revenue through automated outreach.
• Automated win-back campaigns
• lost lead recovery
• payment/renewal reminders

Enterprise Integrations:
Connect AI-powered conversations with the systems your teams already use.
• Syncs directly with existing CRM platforms
• VoIP networks
• scheduling tools

The AI call agent can manage thousands of simultaneous conversations, making it suitable for businesses experiencing seasonal spikes or high call volumes.

The solution integrates with CRM platforms, calendars, VoIP systems, and business
workflows, enabling companies to automate repetitive conversations while keeping teams
focused on higher-value interactions.

Organizations across industries including healthcare, home services, real estate, retail, financial services, professional services, education, automotive, and staffing can use the platform to improve customer engagement while reducing operational costs.

"Every missed call is a missed opportunity. A lead that goes cold, a customer who doesn't get scheduled, a renewal that slips through the cracks," said Nick Shah, CEO of Pete & Gabi.
"Olivia AI makes sure that never happens. She doesn't just answer calls, she has real conversations, understands what customers need, and acts on it, 24/7. That's the difference
between a phone system and a teammate."

Olivia AI is now available for businesses that want to scale customer conversations without scaling headcount, combining round-the-clock coverage with a natural, human-like experience customers enjoy interacting with.