With impressive customer reviews and ratings, Zonka Feedback has been recognized as a ‘High performer’ again by G2 in its Spring 2021 Grid report.
March 15, 2021 - Gurugram, Haryana: Zonka Feedback, a leading Employee and Customer Experience Management platform has been named ‘High Performer in G2 Crowd’s Spring 2021 Grid report. This is the third quarter in a row when G2 has awarded Zonka Feedback with this title.
Earlier also, Zonka Feedback was awarded this honor by G2 Crowd in the two consecutive quarters of Fall 2020 and Winter 2021. Every quarter, G2 Crowd does an independent evaluation of the software providers’ on the parameters of customer satisfaction and market presence. On the basis of this evaluation, it recognizes some High Performers in its Grid Report.
Receiving this honor for the third time conveys a message in itself that Zonka Feedback is constantly delivering a great customer experience to its client. This has been possible because of its customer-centric approach Zonka Feedback is always following.
Zonka Feedback’s commitment to making the lives of its customers easy and seamless has played a key role in bringing such recognition. From advancing its features to introducing new integrations, Zonka Feedback is constantly evolving to make the experience of its customers better each time.
The easy-to-use software not only helps its clients to capture employee and customer feedback but also assists in taking actions on the feedback at the right moment by providing instant feedback alerts and notifications. This enables them to resolve customers’ issues in real-time thus enabling them to deliver a great customer experience.
Sonika Mehta, Co-Founder at Zonka Feedback, comments: “It’s honestly a great privilege to be recognized as a high performer in the G2 report again. Since these reports are a reflection of the voice of real customers, it reflects our commitment to continually provide great service and customer satisfaction along with our insight-driven feedback platforms to small businesses and enterprises. The recognition and award further strengthens our focus on customers and their requirements, and in always prioritizing customer satisfaction as we grow.”
About Zonka Feedback
Zonka Feedback is a leading Employee and Customer Experience Management Platform that enables the businesses across the globe to manage employee and customer experience. It is a multichannel platform that facilitates to capture feedback, analyze, get reports and work with team collaboration to close the feedback loop and transform customer experiences.
The software enables businesses to measure Customer Feedback with the right CX Metrics (NPS, CES and CSAT) across all customer touch-points, get real-time Feedback Reports, Trends, and Insights. Companies use Zonka Feedback CX Platform to drive result-oriented actions to improve Customer Experience and enhance Customer Satisfaction.
To know more about Zonka Feedback, visit www.zonkafeedback.com. To try Zonka Feedback, sign up for the Free Trial.
About G2 Crowd
G2 Crowd is a leading platform for business software reviews across the world. It is used by technology buyers, investors and analysts who are planning to invest in software and comparing different tools. G2 provides information about the different software on the basis of reviews from the verified users only and helps businesses in making the decisions of buying or investing in a tool. To know more about G2, visit www.g2crowd.com.
Company :-Zonka Feedback
User :- Kaumudi Tiwari