London, UK, 12 March 2019 -- Do you want to read how to increase your contact center motivation levels and performance using Gamification? Industry insights show us that staff engagement is a genuine problem. A challenge with real costs associated with it. The bright side is the fact that fixing this issue also has the potential to drive your profits, lower your costs and improve customer retention. Just how do you keep your employees focused on their targets? What benefits can we get from using gamification inside our contact centers?
Mambo Solutions have published a great infographic focused on increasing your contact center motivation levels and performance using Gamification.
Read how engaged your contact center agents are. It is estimated that 82% of customers decide to discontinue doing business with a company that provides substandard customer service. The infographic also informs why it is important to motivate your agents. In fact, a study revealed companies that put in the effort to take their customer experience from average to awesome see a 30-50% increase in customer retention.
What is more, the infographic reveals the reasons for boosting the motivation of your agents including performance recognition and corporate values. The infographic also explains how gamification can help you and why you should use gamification in your contact center.
About Mambo Solutions Ltd.: Mambo
is the leading on-premise gamification software provider. Mambo’s platform has finally democratized gamification and made it available to companies of all sizes. Use gamification to drive employee engagement, stimulate customer loyalty, and increase adoption of your e-learning and training initiatives.
Mambo Solutions Ltd
60 Windsor Avenue, SW19 2RR
Phone: +44 208 123 3879