Orlando, FL October 31, 2018 – RadiusPoint©, the leading telecom, and wireless expense management provider detected a half a million dollar overcharge over a three month period for their client with 5000+ devices. This was due to incorrect contract rates set up on each service type and each wireless number by a well-known wireless carrier. As a result, a total amount of $492,296.71 in credits was refunded to the client’s account.
RadiusPoint©, identified the error the very first month that the invoice was processed utilizing ExpenseLogic™, RadiusPoint’s proprietary software. Offering their clients real-time access to flagged overages on an invoice allowed them to request 100% of refunds and ensure full vendor accountability for all errors. ExpenseLogic’s extensive data capture and reporting capabilities will ensure spend is correct and audit against limits set in the software. Employing a robust permissions-based web reporting tool, ExpenseLogic gives each client exactly the level of detail they need to be effective.
With the addition of Data services, there are several new charge types that can confuse the invoices especially when the contract rates are not set up correctly by the vendor. The new PVC charges with Private Mobile Connection services have several components that can be billed on the invoice monthly. Each of these components should be contracted with each service type audited on a monthly basis to ensure accuracy.
The Data Pooling fee, as well as the Base rates and Contract rates on the Private Mobile Connection at the various levels, must be analyzed on a monthly basis against the contracted rates to ensure accuracy. In the case of this overcharge, the Account team was diligent in getting the new contract signed, however, the project fell apart when the contract rates were set up on each wireless number. The Account Team did not ensure that the correct contract rate was set up for each service type and on each wireless number.
Founded in 1992, RadiusPoint© is a leading provider of Telecom Expense Management (TEM), Utility Expense Management (UEM), Wireless Expense Management (WEM), and Mobile Device Management (MDM) services. With corporate headquarters in Orlando, Florida, RadiusPoint© provides a broad portfolio of business and technology solutions to help its clients improve business performance worldwide.
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