Introducing an Odoo-based automated system for assigning on-field technicians to service calls

2024-04-17 09:49:30 Computer

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If you are dealing with regular on-field technician demands from differnet end-users, mainly clients or customers then the Field Service Management application is for you. The Field Service Management (FSM) app is a fully automated Odoo-based system that assigns field technicians to service calls.

Main Highlights of FSM App:

Job management

Automatic job assignment

Configuring services from backend

Generating customer invoices

Delivering express services for urgent requirements

Localization configuration

Job analysis and report generation

All the above functions helps the clients as well as service providers to receive and deliver top-notch services, respectively. There are three prime end-users of this system.

Prime end-users of the system:

Customer :

Place job request and track its status

Check invoice for the completed jobs

Can access system through web portal or mobile app
Operator

Backend management of jobs in the systems

Location and Skill based service configuration

Invoice creation for completed jobs

Data view via insights

Can access system through web portal or mobile app

Serviceman :

Can set rate per hour and express rates for various services

Can view assigned jobs and manage its lifecycle

Can view invoices and check its earnings

Maximum access of system is via mobile app

Uses geolocation feature

Thus, this is how Field Service Management app works and helps to deliver best solutions to its clients and other customers who demand on-location services.

If you have any such innovative ideas, you can drop any of your suggestions or inputs at below given contact details.

Contact Details:

Website: http://serpentcs.in/

Address: 305, Siddhraj Zori, Near Kh-0 Circle, Vasna Hadmatiya, Gandhinagar 382423, Gujarat, India

Email id: contact@serpentcs.com

Contact No.: +91-903 347 2982, +91-987 935 4457