Eldersburg, Maryland ( ForPressRelease ) December 1, 2010 - Leaders in the business answering service industry- Focus Telecommunications (http://www.focustele.com), was ranked among the Top 20 for the Award for Excellence, and ranked in the Top Five for the Award of Distinction at the Canadian Call management Association (CAM-X) Awards held in Las Vegas, Nevada. The Award of Distinction requires companies to excel in order taking, taking appointments, working on the client’s website, and other complicated account requirements. Focus, has been a part of the event for the sixth consecutive year, managing to rank in the Top Five, every year.
“Taking part in the CAM- X Award of Excellence and Award of Distinction Programs is very important to our year round quality. We are involved in the ATSI program for six months of a year and in the Canadian program for another six months. Our agents are monitored by an outside source and through both organizations, helping us to keep our focus on quality,” says, Ms. Donna West, President- Focus Telecommunications.
“This achievement can be attributed to Focus’s strict adherence to quality control. In fact Focus is the only Business Answering Service Company that has an employee, dedicated to Quality Control. The employee monitors and evaluates calls on more than 20 criteria. This is done on a weekly basis and agents who manage to maintain an average of 87.50% are retained as Focus employee,” adds, Mrs. Gerbrick, of Focus Telecommunications (http://www.focustele.com).
“We offer a plethora of services that include Telephone Answering Services(24/7 answering service, operator service, fax boxes, inbound telemarketing, toll free numbers, customer service…etc )Property Management, Medical Answering Services, Government Answering Services and Call Center Services. We also have a flexible service plan that allows clients to pick and choose a service that suits their budget,” she adds.
About Focus Telecommunications: Started in the year, 1987, Focus Telecommunications has been a leader in the field of Business Answering Service. The company runs offices from two locations; Maryland and Pennsylvania.
To know more, visit, http://www.focustele.com