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Geriatric Care Managers Navigate Seniors Through the Elder Care Maze

Health Care Connect, LLC adds Geriatric Care Management to their Patient Advocacy services, guiding patients and seniors through the healthcare system and senior care maze.

Peapack, NJ, May 02, 2012 -- Navigating the constantly changing landscape of the health care system is increasingly overwhelming. Managing - whether it’s one’s own or a loved one’s - illness can be time consuming, frustrating and frightening. The shock of a new diagnosis can cause tremendous stress, which in turn can impede a patient’s ability to understand the prognosis and treatment options. Adding to the confusion is the fact that many chronically ill and older patients have multiple medical issues, which are treated by different specialists and caregivers, who may not always communicate with each other or with the patient and the family.

Aging presents even more challenges for caregivers, involving many complex questions and difficult decisions. For the “sandwich generation”, caregivers to both their children and parents, the stress associated with care-giving can cause strains on personal health and relationships. Geriatric Care Managers provide an elite level of care and work closely with the family to evaluate the parent’s needs.

HealthCare Connect, a certified patient advocacy and geriatric care management practice, has the solutions families need. From the initial assessment and consultation, certified patient advocates and geriatric care managers facilitate communication and coordinate care throughout the medical continuum. Based on the clinical assessment, our Geriatric Care Managers will create a custom plan of care and then work with the caregiver to implement the plan.

Jacqueline O’Doherty, founder of Health Care Connect explains, “Our patient advocates act as a surrogate family member, monitoring and managing a loved one’s care, throughout every stage of the health care journey. A patient advocate can ask questions, listen, clarify and probe at a time when a patient may feel confused and vulnerable. Certified patient advocates can be a second set of eyes and ears during office visits, she continues. This helps ensure that the patient understands his/her condition, as well as all options for treatment. Research has shown better medical outcomes for those who take control of their diagnosis by making good medical decisions.”

Health Care Connect’s professional patient advocates coordinate and manage patient care, from initial diagnosis through discharge planning, monitoring and overseeing rehabilitation and if necessary, long-term care, either at home or in a senior residence. In addition, they also identify medical specialists and centers of excellence. Patient advocates facilitate communication and understanding among the complex network of physicians and caregivers, including hospitals and after-care facilities, helping the patient and family weigh each option and possible treatment outcome.

Geriatric care management is a specialty of Health Care Connect. “Because so many of our clients are seniors it has been a natural progression to add geriatric care management to our services.” said Ms O’Doherty. “It is vital to see that to all the doctors involved are speaking to each other and on the same page, providing patient centered care. We are the liaison between the older adult, healthcare providers, family and the community.”

Health Care Connect will place and monitor home healthcare agencies, research appropriate residential facilities for senior living and oversee care either at home or in the senior facility. Health Care Connect also works closely with other senior care providers in the community and has the resources to make trusted referrals to eldercare attorneys, daily mail and money managers, financial advisors, senior realtors, as well as moving companies who specialize in downsizing and transitioning for seniors.

When the challenges of coping with elder parents or disease and illness become overwhelming, the patient advocates/geriatric care managers at Health Care Connect will give the family peace of mind that comes from knowing a professional is watching over their loved one’s care and ensuring their needs are met. “We are the family’s feet on the ground”

Health Care Connect’s founder Jacqueline O’Doherty is certified by the Alfus Patient Advocacy Program at the University of Miami. Her practice, Health Care Connect is located in Peapack, NJ. Jackie is a stakeholder in Patient Advocacy and speaks nationally. Ms. O’Doherty recently led an expert panel titled “Compliance from the Patient’s Voice” at the PACE conference in Philadelphia and has published an editorial in the current edition of the Journal for Patient Compliance.

She can be reached at 908-781-2401 or

Kathleen Naughton
Health Care Connect, LLC
P.O. Box 381
Peapack, NJ 07977

Contact Information

  • Name: Kathleen Naughton

    Company: Health Care Connect, LLC

    Telphone: 908-781-2401 , -

    Address: P.O. Box 381
    Peapack, NJ 07977