Biztech IT Consultancy, the Ahmedabad based IT Solutions Company, recently launched Self Service Customer Portal for SMEs. With the product businesses using SugarCRM or SuiteCRM would be able to create a self service portal for their customers to facilitate easy and quick addressal of their issues.
Mr Maulik Shah, the CEO of Biztech, emphasizes on the requirement of CRM systems today and said that “the product goes a step ahead to make your CRM available to the customers. The product helps businesses create a self help customer portal where customers can solve their issues instantly and access other information without waiting for a reply from the other end. I will say the best part is that you can create the portal using your favorite CMS systems like WordPress, Joomla, Drupal, or a core PhP framework like CakePHP.”
His words seemed to be promising with all that the product has to offer. A self help portal also helps a business to reduce operational costs by reducing the requirement of manpower and other resources by tackling customer issues instantly. On the other hand, it facilitates customer satisfaction by allowing customers to get online support, their issues managed and access their transaction history with the business.
The product lets you set different modules of CRM accessible to your customers which helps them engage with your customer support team and solve their issues or get relevant information. You can also make user groups and accordingly decide which modules are to be provided to which user group. It lets you set portal layouts for each accessible module. Customer Portal lets you set layouts for list, edit, and detail view to be displayed in the portal.
You can customize your portal entirely according to how you want it. Give a name to it, upload your store log, set records which you want to display on the pages, and decide minute details like theme color and other things. You can choose standalone page template with custom design or set full width page template with theme header and footer. Your customers can directly sign-up from the portal to get an attractive dashboard with the data from the enabled modules for quick accessibility.
The portal profile is easy to manage. Customers can also edit their profiles directly from the portal and all the changes will reflect automatically at the backend. With all this and more on offer, there is hardly anything that makes doubts for not opting it. By efficiently handling one important aspect of redressing customer issues and queries, it significantly reduces manual work on the part of the customer support and sales team of a business.
To know the product better, please visit the following page:
About the company
Biztech is an ISO 9001:2000 certified IT company based in Ahmedabad, India. Biztech specializes in ecommerce, CRM and ERP technologies and makes both web and mobile apps for global businesses. The services by Biztech include web-based business applications, e-commerce and database driven websites, programming, and search engine optimization. Among other things Biztech specializes in SugarCRM and Suite CRM plugins.