[Lake Havasu City, AZ] - January 26, 2012 - Today, businesses of all sizes realize just how important it is to be available for communication with customers. The fact is, the web and smart phones have changed things to the point that people today expect to be able to communicate with whoever they like at a moment's notice. The rise in text messaging, email and messaging services over social media sites definitely means that consumers expect to be able to get a hold of a business if they actually place a phone call. Those businesses that do not have a pro answering service company
to answer their calls are discovering that they are losing business. Companies of all sizes can now have such a service handling phones, even sole proprietors, and it makes business flow much more smoothly. Even frustrated customers will often be calmed significantly just knowing that they were able to speak their mind and at least let someone else know the experience they are having. Instead of voice mail, which many deem to be incredibly impersonal, pro level answering services offer an added layer of customer service that comes from a real person and certainly makes everything simpler for a business owner. Having this kind of accessibility often ends up making a company one that customers will stick with over time.
Until recently, the United States was not home to very many call centers since the vast majority had shipped their operations overseas where labor was often cheaper. However, more surveys and opinion polls, not to mention negative feedback online, is showing that those who end up speaking with a call center
would prefer to have Americans answering rather than those who live in a totally different culture. The cultural and linguistic differences, even among those who speak very good English as a second language, can cause communication problems that frustrate the average customer. By hiring an American company to handle calls, companies are also showing that they care about employing people within the country they serve and this is something that people in any country around the world do tend to care about. Since quality levels are improving so rapidly as costs continue to become more affordable, this is the solution that many companies serving the US are now embracing.
To learn more about American call centers, visitors should investigate http://www.unitedcallcenter.com/
today. Here they can find out what makes this a better solution for so many companies.
Sandra Rademacher, Manager
United Call Center
2849 Maricopa Ave,
Lake Havasu City, AZ 86406