Outstanding Service Earns Focus Telecommunications, Inc. coveted ATSI Award of Excellence

2024-04-01 12:31:46 Technology

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Focus Telecommunications, Inc. of Eldersburg, MD has been honored with the exclusive ATSI 2016 Award of Excellence for

the12th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the

industry?s Trade Association for providers of telecommunications and call center services including telephone answering and

message delivery across North America and the UK. Focus Telecommunications, Inc. was presented with the award at ATSI?s

2016 Annual Convention held at Hilton Downtown, Tampa, FL.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria

includes:

-Response Time
-Courteousness of Rep
-Accuracy of Call
-Knowledge of Account
-Overall Impression of Call

"The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first

in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers

against specific, member-driven criteria." Says ATSI President Jeffrey W. Zindel, "Companies that earn this award are

continuously focusing on delivering first class service to their customers. It is truly an honor!"

The award started 20 years ago as a means to improve the overall quality of the call centre industry by setting expectations

and measurements to ensure a successful call handling experience.

Now a twelve-time winner Focus Telecommunications, Inc. earned the Diamond Plus Award for twelve consecutive years. ATSI

extends its congratulations to the staff of Focus Telecommunications, Inc. on their proven quality service to their

customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering

services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based

services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency

dispatch, fax, and internet services among others.

About Focus Telecommunications, Inc.
To arrange an interview contact: Melanie Dixon (866) 896-2874 mdixon@kmgnet.com